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Our policy requires payment for a non refundable deposit when booking an appointment. We have included our full terms and conditions for deposit payment on this page. 

Appointments with Dr Berry £50 deposit and appointments with our Aesthetic Therapists require a £20 deposit. 

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Firvale Clinic Ltd require a deposit payment to book any treatment. Deposits will be taken by card payment, at the time of booking

Deposits are non refundable. In the event of timely cancellation, deposits can be used towards payment for treatment or left on your account for future treatments.


If you are unable to attend your appointment, please contact us immediately on 023 8076 0380. We will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange with 48 hour’s notice will result in the loss of the treatment from your plan/deposit. Failure to not arrive for an appointment without notifying reception will result in complete loss of the treatment from your treatment plan.


Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Firvale Clinic will endeavor to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Deposits made for consultation appointments can be redeemed against future treatment or products. Please either use this page to pay your deposit online before booking and confirming your appointment via telephone. Alternatively you can make the payment with our reception team over the phone. 

Appointments with Dr Berry will require a £50 deposit and appointments with out Aesthetic Therapists require a £20 deposit. 

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